Troubleshooting

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I Don’t See Any Posts

This is the most common issue. Posts can be hidden for several reasons—here’s how to diagnose and fix it.

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Step 1: Run a Scan First

Posts won’t show up until a scheduled or manual scan has fetched them from Reddit. How to check:

• Look for the refresh icon in the top-right of the Posts page
• Click it to run a scan immediately
• If you see a relative timestamp such as “32m ago”, click it to open Scan History

Why this happens:

• You just set up your account and haven’t run your first scan yet
• The hourly scheduled scan hasn’t run since you added new subreddits/keywords

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Step 2: Check Your Date Filter

By default, Dabe only shows posts from the last 7 days. How to fix:

1. Look for the date filter dropdown (shows “This week” by default)
2. Change it to “All time” to see all posts

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Step 3: Check for Inactive Subreddits

Subreddits can become inactive if Reddit returns an error (e.g., the subreddit went private). How to fix:

1. Look for the “Show inactive” toggle in the filters
2. Enable it to see posts from inactive subreddits
3. Go to Subreddits page to reactivate any subreddits you want to monitor

Why subreddits become inactive:

• The subreddit is private or restricted
• Reddit returned a 403 error when fetching posts
• You manually deactivated it

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Step 4: Verify Your Keywords and Subreddits

You need both active keywords AND active subreddits to see posts. Check your setup:

1. Go to Keywords page — do you have keywords listed? Are they active?
2. Go to Subreddits page — do you have subreddits listed? Are they active?

Common issues:

• No keywords configured → posts are fetched but not matched
• No subreddits configured → no posts are fetched at all
• Keywords/subreddits set to inactive → they’re skipped during fetch

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Step 5: Reset All Filters

If you’ve been using the app and filters got into a weird state: Quick reset:

1. Change date filter to “All time”
2. Set subreddit dropdown to “All”
3. Clear any search text
4. Set answered filter to “All”
5. Disable “Competitors” filter if active
6. Toggle “Show archived” on temporarily

This should reveal all posts in your workspace.

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I See Fewer Posts Than Expected

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Check the Keyword Filter

By default, Dabe shows all posts from your subreddits. But if you’ve selected specific keywords in the filter dropdown, only matching posts appear. How to fix:

1. Look for the Keywords filter dropdown
2. Make sure it says “All Posts” (no specific keywords selected)
3. Or select “Select all keywords” to see all keyword-matched posts

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Check the Answered Filter

By default, only unanswered posts are shown. How to fix:

1. Find the answered/unanswered dropdown
2. Change it to “All” to see both answered and unanswered posts

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Check if Posts Were Archived

Posts you’ve already addressed might be archived. How to fix:

1. Toggle “Show archived” in the filters
2. Archived posts will now appear (usually grayed out)

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Posts Aren’t Being Pulled

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Verify Scheduled Scans Are Running

Eligible workspaces are scanned automatically on a regular schedule. If you need fresh posts immediately:

1. Click the refresh icon on the Posts page
2. Wait for it to complete (may take a minute for many subreddits)
3. Open Scan History from the timestamp if you need to inspect recent failures

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Check for Subreddit Errors

Some subreddits can’t be fetched:

• Private subreddits — Reddit blocks access
• Quarantined subreddits — require special access
• Banned/removed subreddits — no longer exist

Go to the Subreddits page to see if any have error states.

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Rate Limiting

Reddit has API rate limits. If you have many subreddits, fetching may be throttled. What happens:

• Dabe automatically retries with backoff
• Very large workspaces may take longer to fully update

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My Posts Aren’t Getting Rated

Post rating requires company information to be configured. How to fix:

1. Go to Settings → Company
2. Make sure your company name and description are filled in
3. Run the scan again — new posts will be rated

Why rating matters:

• Unrated posts appear but without priority/urgency scores
• They’ll be sorted by date instead of relevance

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I Can’t Find a Specific Post

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Try the Search Box

Use the search box at the top of the Posts page to search by:

• Post title
• Post content (selftext)

The search uses PostgreSQL full-text search with English stemming.

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Check All Filters

A post might be hidden by multiple filters. Try the “Reset All Filters” approach above.

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Verify the Post Was Fetched

Dabe only fetches:

• The 100 most recent posts per subreddit
• Posts from active subreddits
• Posts that exist when the cron job runs

If a post was created and deleted quickly, or is older than the most recent 100, it won’t be captured.

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Common Filter Combinations

Here are the default vs. “see everything” filter states:

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Still Having Issues?

If none of the above helps:

1. Check the browser console for JavaScript errors
2. Try a hard refresh (Cmd+Shift+R or Ctrl+Shift+R)
3. Clear browser cache and reload
4. Contact support with details about your workspace setup and the latest scan error from Scan History